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Shipping, Payment & Returns






  • €0.00 for orders above €60.00 EUR (value of goods) placed via our EU online shop
  • €40.00 for orders below €60.00 EUR (value of goods) placed via our EU online shop

Additional customs charges, taxes, and fees may be charged for shipments to countries outside the EU and the US.



Once your order is ready to be shipped, you receive a confirmation email with the delivery details and a tracking link. Please note, that it can take some days before the tracking information is uploaded. You will also be able to track your order when you log into your account.



Unless otherwise specified, 

  • deliveries within Germany usually take 2–5 working days, 
  • deliveries within the European Union, to Switzerland and Norway usually take 3–7 working days, 
  • deliveries within the UK, usually take 3–7 working days,
  • deliveries within the US usually take 5–10 working days,
  • deliveries to all other countries may take 3–8 weeks

from the date you receive your order confirmation (or, if advance payment  is agreed, from the date payment is instructed).

Please note that we don’t ship on weekends and public holidays and that there will be no deliveries on Sundays and public holidays.

If you have ordered items with different delivery times, we will send the goods in one shipment, unless we have made a different agreement with you. In this case, the delivery time is determined by the item with the longest delivery time that you have ordered.



We accept the following payment methods:

  • Credit card: MasterCard, VISA
  • Paypal
  • Google Pay
  • Apple Pay
  • Shopify Payments
  • SEPA direct debit
  • Sofortüberweisung
  • ideal
  • eps-Überweisung
  • Bancontact


The currency used in our EU online shop is Euro (€) and VAT is included in all our prices. The currency used in our UK online shop it is GBP (£) and in our US online shop it is USD ($) and all prices are expressed as exclusive of any VAT or other sales tax payable unless otherwise stated.

All prices and product information on the gestalten online shop are subject to change.

If you have any questions, please contact us.

We will only take payment from your credit card, debit card or your Paypal account once your order has been dispatched.

For card purchases we work with an authorized payment agent that helps us to check directly with your bank that the card is valid for purchases. Our payment agent processes your card details in the correct way according to the international security standard PCI DSS, which was developed by the card companies VISA, MasterCard, Diners, American Express and JCB. This means that your card details are processed with a very high level of security. To make card purchases with us as secure as possible all information is sent in encrypted form using SSL (Secure Sockets Layer). This means that the information is passed through a secure connection and that your card details cannot be read by external parties.

For further information about Paypal or to create a Paypal account please visit paypal.com.

When paying by SEPA direct debit, you authorize us to collect the invoice amount from the specified account by issuing a corresponding SEPA mandate. You will receive a pre-notification at least 5 days before the date of direct debit collection. Please note that you are required to ensure sufficient funds are in the account on the announced date. 



You have a 14-day window to revoke your contract without specifying any reasons. To exercise your right of revocation, please notify us accordingly.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Please note, that gift cards and downloadable software products are non-returnable.

Upon revocation, we will provide a full refund using the same payment method you utilized. You are responsible for covering the direct costs associated with returning the products, especially any shipping charges incurred. Repayment may be withheld until the products are returned to us. For further details, please refer to the section on Revocation Right.